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We love the backyard that Tom & his team built for us. We hired Custom Pool Pros to build a pool and patio in after soliciting bids from four other high-end firms. We visited several of their projects (complete and in progress). These were large, complex, highly customized installations and we were satisfied that they could easily meet our more modest requirements (salt water, gunite, custom plaster, stone patio, waterfall, lighting). Constant communication was required to ensure that CPP understood what we expected and that we understood what the builder had actually committed to doing. There can be gaps even between two honest parties. The back and forth was sometimes frustrating but ensured a good outcome. After a year of living with the completed project, we’re very happy with our decision to use Custom Pool Pros. P.S. After the last check had been written, a couple of problems became evident. At every step in the evaluation, troubleshooting, and resolution of these problems, Tom and his team were responsive and thorough. It’s easy to mess up at this point, and they didn’t.