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the project was finished on time as promised. We had a fantastic time in the backyard for the birthday party. We didn’t give you much time to work on it but you still pulled it off. Thank you for doing a great job, on time and on budget.
I have done business with Tom for many years now and when it came to building a pool for my backyard I did not hesitate at all. As always the process was flawless. The execution was flawless. And now I have an award winning pool and backyard. Custom Pool Pros won two awards for design and build from Northeast Spa and Pool Association for the pool in my yard. I could not be happier.
Tom and his crew at Custom Pool Pros is amazing. From day one to finish they were amazing, pool was finished on time and my family enjoyed the yard the whole summer. We have lots of people over the house and whoever comes over is amazed with the design of the pool, the glass tile spa, the travertine patio and the pavilion. And all this from one company. Thanks,
The project came out so great. Thanks for being there all along the way. We did not know all the answers, but you came up with many ideas that now, with the built pool look great. Thank you for creating a backyard that I’m proud off.
Hi Tom, thanks for a great pool and patio, you and your guys work their butts off, project looks really great.
Custom Pool Pros went way beyond our expectations. Tom and his workers always arrived on time, did everything they were supposed to do, cleaned up at the end of every day, and built an amazing pool in our backyard. What you can expect is a straight forward smooth process from beginning to end. Tom was outstanding in guiding us to the best design and equipment. We realized early on that Tom was an honest guy who just wanted to turn our backyard dream into a reality. The best part was he completed the pool earlier then promised. Who could ask for more?!!!
When dealing with pool companies you would expect them to be impersonal and on there own time but that was not the case with Tom and his crew at Custom Pool Pros. We had our pool done by them and they were awesome. They showed up when we were told they would and did a great job at keeping me informed of how our project was proceeding. We are very satisfied with the final product and would recommend Tom and Custom Pool Pros to anyone looking to build a quality pool. Thank you again for making our backyard into something that we never thought was imaginable.
Tom of Custom Pool Pros was first recommended to me by a friend. Thanks Steve for the introduction. The project I had in mind was a big one, and Toms professionalism and knowledge was soothing in a project that had so many moving parts. The experience could not have been better. The pool of course was the main focus for the yard and the two awards that it won form NESPA for design and build acknowledge this. But what I was most impressed about was the coordination and Custom Pool Pros ability to build the whole yard, including pool, patio, lighting, pool house, cement deck and tennis court. I would fully recommend Custom Pool Pros to anyone.
We love the backyard that Tom & his team built for us. We hired Custom Pool Pros to build a pool and patio in after soliciting bids from four other high-end firms. We visited several of their projects (complete and in progress). These were large, complex, highly customized installations and we were satisfied that they could easily meet our more modest requirements (salt water, gunite, custom plaster, stone patio, waterfall, lighting). Constant communication was required to ensure that CPP understood what we expected and that we understood what the builder had actually committed to doing. There can be gaps even between two honest parties. The back and forth was sometimes frustrating but ensured a good outcome. After a year of living with the completed project, we’re very happy with our decision to use Custom Pool Pros. P.S. After the last check had been written, a couple of problems became evident. At every step in the evaluation, troubleshooting, and resolution of these problems, Tom and his team were responsive and thorough. It’s easy to mess up at this point, and they didn’t.
I have owned my own businesses for over 30 years and the way I was treated by Tom and his company was so great that it inspired me to improve my business’s level of customer satisfaction. The pool came out fantastic, I get compliments from every friend or relative that has been to my home. The after the sale service that Tom has given me is nothing short of amazing. If you are considering a pool, contact them, it will be the best decision you’ll ever make!